🐶 Frequently Asked Questions

1. What’s inside a Furprise Box?

Each regular box includes 3-4 themed toys, 1 treat, and 1–2 cute accessories — all tailored for small pups (5–25 lbs) and selected with care.

2. Who is this box for?

Furprise Box is designed especially for small to medium-sized pups (5–25 lbs). 🎀 Whether your dog is a playful Yorkie, a cuddly Frenchie, or a sassy Corgi — we’ve got the right size, texture, and toy vibe for them!

3. How much is it?

Our Furprise Box is priced with flexibility in mind! 🎁

💕One-time box: $39.99 CAD

💕3-month subscription: $36.99/month (Save a little, get consistent fun!)

💕12-month subscription: $32.99/month (Best deal for year-round joy!)

💡 Prefer to pick up in Ottawa? Enjoy $2 off your box!

All prices include local delivery, personalized curation, and a whole lot of tail-wagging happiness. 🐶✨

4. How do I subscribe?

Just place your order and fill out the pup info form before adding the box to check out — this helps us personalize your box!

5. How does billing and shipping work?

We like to keep things easy and predictable! 🐾

💕Billing:

For subscriptions, you'll be charged at the beginning of each month.

For one-time purchases, you’ll be charged at checkout.

💕Shipping:

All boxes are hand-packed in Ottawa and shipped out between the 10th and 15th of each month.

Local delivery and pickup options available — we’ll coordinate with you after you subscribe!


6. Can I cancel anytime?

It depends on your subscription plan:

💕One-time Purchase:
No cancellation needed — it's a single order.

💕3-Month / 12-Month Subscriptions:
These plans are commitment-based and cannot be cancelled mid-term.

7. What if my pup has allergies?

No worries — we ask about allergies in our form so we can adjust your treats or toys accordingly.

8. What makes Furprise Box different?

We’re local, personal, and powered by real dog parents who care. Every item is picked for style, quality, and your pup’s happiness — no boring fillers.

9. Do you deliver outside Ottawa?

We're happy to ship within Canada! Just let us know in the form — additional shipping fees may apply.

10. Still have questions? Contact us

Email us at info@furprisebox.ca — we’re always happy to help! 💕🐾